Automobile Customer Service Advisor

Provide the best customer service

Introduction:

This 600 hour program is designed to help students build transferable skills and focuses on their ability to understand and demonstrate the following elements of the Automotive industry; planning, management, finance, technical and product skills, basic principles of technology, labor issues, community issues and health, safety, as well as environmental issues.

Employment Opportunities:

Automotive Customer Service Advisor is the first line of communication with the customers during their visits to a dealership. Service Advisors play a key role in ensuring customer satisfaction through the life of a vehicle, and they know that customers’ time is valuable. They strive to ensure all service visits run smoothly and that all customer concerns are addressed and resolved. The Service Advisor also educates customers on some of the new and innovative accessories available to retrofit and upgrade customer vehicles.

Career Opportunities:

Automotive Customer Service Advisor

Employment Outlook:

Employment for an Automotive Customer Service Advisor is expected to be fair. The majority of new positions will be due to existing service advisors retiring. Most service advisors start out as automotive technicians working under the authority of a service advisor. Once they get enough experience they move into an advisor role.