Customer Assistance Technology
Customer service representatives interact with customers to handle complaints, process orders and provide information about an organization’s products and services.
Introduction:
Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.
Employment Opportunities:
General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment. In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.
Career Opportunities:
- Information Clerks
- Receptionists
- Computer Support Specialist
- Wholesale and Manufacturing Sales Representatives
Employment Outlook:
Employment of customer service representatives is projected to decline -1% from 2020 to 2030.
Salary:
The average wage for this career in Florida is $17.23 hourly or $35,830 annually.
Completion Requirements:
This entire program is 450 hours. Certain Adult Education Centers do not offer all components of the program. Full completion of the program may be completed at a Technical College. Students can earn a certificate at the completion of the following Occupational Completion Points (OCPs):
| OCP | COURSE | HOURS |
|---|---|---|
| OCP A | Information Technology Assistant | 150 Hours |
| OCP B | Customer Care Representative | 150 Hours |
| OCP C | Customer Care Specialist | 150 Hours |
| Total Hours: 450 | ||
Location and Course’s Schedule:
This program offers a broad foundation of knowledge in customer care. Customer Assistance Technology is available at the following school (s):
| LOCATION | COURSE’S SCHEDULE | |
|---|---|---|
| Miami Senior Adult Education Center | Saturday from 8:00 a.m. to 12:00 p.m. | |
Contact Information at the Location:
Additional information can be provided by student services:
| LOCATION | COUNSELOR / REGISTRAR | PHONE NUMBER |
|---|---|---|
| Miami Senior Adult Education Center (305) 649-9800 | Barbara Piedra | Ext. 2381 |
Source
- Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Customer Service Representatives,
on the Internet at https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm.