Network Support Services Program

Computer support specialists provide help and advice to people and organizations using computer software or equipment.

Introduction:

Computer network support specialists also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Employment Opportunities:

Computer support specialists work in many different industries, including information technology (IT), education, finance, healthcare, and telecommunication.

Career Opportunities:

• Network Support Help Desk Technician

Salary:

The average wage for this career in Florida is $22.4 hourly or $57,309 annually.

Employment Outlook:

Employment of network technician is projected to grow 8% from 2020 to 2030.

Completion Requirements:

The entire program is 1050 hours. Students can earn a certificate at the completion of the following Occupational Completion Points (OCPs):

OCP	COURSE	HOURS
OCP A	Information Technology Assistant	150 Hours
OCP B	Computer Support Assistant	150 Hours
OCP C	Network Support Help Desk Assistant	150 Hours
OCP D	Network Support Administrator	150 Hours
OCP E	Senior Network Administrator	150 Hours
OCP F	Wireless Network Administrator	150 Hours
OCP G	Data Communications Analyst	150 Hours
		Total Hours: 1050

Location & Course’s Schedule:

Network Support Services is available at the following school (s):

LOCATION	COURSE'S SCHEDULE
Robert Morgan Educational Center & Technical College	Monday - Friday from 8:00 a.m. to 1:15 p.m. Tuesday - Thursday from 5:00 p.m. to 10:30 p.m.

Contact Information at the Location:

Additional information can be provided by student services:

LOCATION	COUNSELOR / REGISTRAR	PHONE NUMBER
Robert Morgan Educational Center & Technical College (305) 253-9920	Mirtha Silverang Maria Ruiz Kathy Pearson Irene Montoto	Ext. 2145 Ext. 2147 Ext. 2159 Ext. 2150

 

Source

• Glassdoor, Salaries, Network Support Services Salaries in Miami-Fort Lauderdale, FL Area, on the Internet at https://www.glassdoor.com/Salaries/miami-network-services-support-salary-SRCH_IL.0,5_IM558_KO6,30.htm.